EMail Faq

Is my Email setup?
Your master mail account is automatically setup. Your username, password, and mail server configurations are in the "Account Setup" letter sent to you when your account was setup.

What is the difference between POP3 and Forwarding?
POP3 is where you store your e-mail on our mail server. You then configure your mail client (for example - Internet Explorer, Netscape, Eudora) to read your mail directly from our mail server.

Forwarding is when our mail server forwards e-mail to your local ISP or e-mail address instead of storing it. When we set up your account, all of your e-mail is forwarded to the e-mail address you supplied to us.

How do I create additional POP accounts and Email forwarding?
This can be done in your control panel. Once you login, click on "Email -> Add/Remove POPs" and follow the simple procedures. You have the ability to create, edit, and/or delete your own email accounts.

For detailed instructions please visit this page.

How do I check my Emails?
You can use any email clients (ie. Outlook, Eudora etc..) or our Web Based Mail.

You offer unlimited E-mail aliases, what does that mean?
Unlimited E-mail aliases means that you can use anything@yourdomain.com as your email address. For example, you may want to use a few different email links on your site such as ...

support@yourdomain.com
info@yourdomain.com
webmaster@yourdomain.com

You do not need to do anything to get anything@yourdomain.com to forward to your primary POP account.. We set this up as a default when your account was setup.

Can you forward all my email to a separate email address? If so, how do I do it?
Yes, we can forward all your mail to anywhere you like using the control panel. Just login and click "Email -> Forwarders".

For detailed instructions click here.

How do I check my email through eudora or netscape mail?
Make sure you are using an account that you created through your mail manager section of your control panel, not the default name for the account.

Make sure your email program is setup as follows:

Server: mail.yourdomain.com
Login: account%yourdomain.com
Pass: password

Please visit this page for instructions on setting up your mail account with Netscape Mail.

(Remember: Use '%' instead of '@')
Example:
test@yourdomain.com <- incorrect
test%yourdomain.com <- CORRECT
(The '%' syntax only applies to Netscape/Eudora)

How do I setup Email account with Outlook Express?
Click here for detailed instructions.

How do I configure my "Catch All" Address?
Visit this page for instructions.

What do I use for my SMTP?
You can use "mail.yourdomain.com" or your dialup ISP for the SMTP.

How come I can't send mail?
First, your domain name must be propagated. Then use "mail.yourdomain.com" for the SMTP server in your Email client configuration. ImHosted.com uses SMTP Authentication. This means you MUST configure your email client to authenticate with your username and password, much like when you check mail.

For information on how to do this see:
Setting up Outlook Express
Setting up Netscape Mail

How do I check my e-mail through a web browser (webmail)?
Login to http://www.your-domain.com/webmail/
Use your username and password which was supplied to you in your account setup email.

For more information about this feature click here.

How much space do I have for my POP Accounts?
We do not limit the amount of space on your POP.

I have a mailing list, how many emails can I send out?
You can send out up to 1000 emails within a 24 hours period. We find it necessary to implement this limit to enhance the overall performance of our mail server.

How do I setup Auto Responders?
Visit this page for detailed instructions.

How do I block SPAM messages?
You can stop spammers using the spam filtering system which can be found inside your control panel. Click here for setup instructions.

Do you support Everyone.Net?
Yes, we will setup your account to use any of their services free of charge. Simply open your account with them, and then send in a trouble ticket requesting the change that they ask you to have us make. Please include your new MX record we need to point to.

Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com?
No, if you use this service all mail services provided by us will no longer work.

I still can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.

In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are:
Earthlink
UUNet
Prodigy
(There are probably others, these are just the ones we are aware of)
They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with. Or you can always use PORT 26 in your email software.

Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server?
You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last.

Can I change my own MX Records?
Yes! Our control panel system allows you to define your own MX Mail Records instantly! Simply login to your control panel and click on "Change MX Records".

How do I tell if my ISP is blocking my outgoing mail?
It is becoming more common that ISPs are blocking port 25 (SMTP port) forcing you to use their SMTP server. To see if you are blocked:

1. Click Start Button (Windows Desktop)
2. Click Run
3. Enter "telnet"
4. Enter "open mail.domain.com:25"

If you see a message like:

220 www.domain.com ESMTP

Then you are not blocked. If you can't connect, you are blocked.